Customer Development Manager (Food Services Channel) - East Java

Join Flora Food Group, a leading name in the food industry, as a Customer Development Manager specializing in the Food Services Channel in East Java. This role is pivotal in driving business growth by nurturing existing client relationships and expanding the customer base. In this dynamic position, you will work closely with sales teams, marketing departments, and key stakeholders to develop and implement strategies that enhance customer satisfaction and loyalty. Leveraging your deep understanding of the food services sector, you will identify opportunities for innovation and growth, ensuring that Flora Food Group remains a preferred partner for its clients.

Flora Food Group is committed to fostering a culture of excellence and continuous improvement. With a strong emphasis on teamwork and collaboration, you will have the opportunity to work in a supportive environment where your ideas and contributions are valued. This role offers a competitive salary and a comprehensive benefits package, including health insurance, professional development opportunities, and a dynamic work environment.

As a Customer Development Manager, your daily tasks will involve conducting market research, analyzing customer data, and developing tailored strategies to meet the unique needs of each client. You will collaborate with cross-functional teams to implement marketing campaigns, sales promotions, and customer engagement initiatives. Additionally, you will monitor customer feedback and performance metrics to ensure continuous improvement and long-term success.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer development strategies to enhance customer satisfaction and loyalty.
• Conduct market research and analyze customer data to identify opportunities for growth and innovation.
• Collaborate with sales teams, marketing departments, and key stakeholders to execute marketing campaigns, sales promotions, and customer engagement initiatives.
• Monitor customer feedback and performance metrics to ensure continuous improvement and long-term success.
• Identify and pursue new business opportunities to expand the customer base and drive revenue growth.
• Build and maintain strong relationships with existing clients to foster long-term partnerships.
• Leverage CRM tools such as Salesforce to manage customer interactions and track performance metrics.
• Stay updated with industry trends and best practices to inform strategic decision-making and drive business growth.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer development, sales, or a related field, with a proven track record of success.
• Strong understanding of the food services industry and market dynamics.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Proficient in using CRM tools such as Salesforce.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Fluency in both written and spoken English and Bahasa Indonesia.

🛠️ Keahlian

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