Customer Service Executive (Airfreight / Export) - Bali, Indonesia

Join People Profilers, a leading recruitment agency, in connecting top talent with a prestigious client in the Logistics & Freight Forwarding industry. We are seeking a dynamic and detail-oriented Customer Service Executive (Airfreight / Export) to join our team in Bali. This role is crucial in ensuring smooth and efficient airfreight operations, directly impacting our client's reputation and customer satisfaction.

As a Customer Service Executive (Airfreight / Export), you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless experience. You will work closely with our team to manage airfreight shipments, from booking to delivery, using industry-standard tools like SAP, Blue Yonder, and IATA's CargoXML. This role offers a unique opportunity to grow within a dynamic and supportive team, with potential for career advancement in the thriving logistics sector.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to airfreight clients, ensuring their inquiries and concerns are addressed promptly and professionally.
• Manage and track airfreight shipments from booking to delivery, ensuring compliance with international regulations and deadlines.
• Coordinate with internal teams and external partners to resolve any issues that may arise during the shipment process.
• Maintain accurate and up-to-date records of all airfreight transactions using SAP and Blue Yonder.
• Assist in the preparation and submission of shipping documents, ensuring compliance with IATA's CargoXML standards.
• Stay updated with industry trends and best practices in airfreight operations.
• Participate in team meetings and contribute to the continuous improvement of our airfreight services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the logistics or freight forwarding industry.
• Fluency in English, both written and spoken.
• Proficient in using SAP, Blue Yonder, and IATA's CargoXML.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid SIM (Surat Izin Mengemudi) and reliable transportation.

🛠️ Keahlian

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